Frequently Asked Questions
How long will it take to complete my order?
Our turnaround time is 5-8 business days for replication orders and 1-4 business days for duplication orders.
What is the best format to submit my art files?
We accept Photoshop PSD, Illustrator EPS, and Quarkz Express files.
What is the best format to submit my master files?
Masters, Audio DVD, Data, and Blu-Ray should be burned at 2X speed on a quality disc with a writable surface.
If I use your FTP upload function to send my audio or video files, will I lose any quality?
No, using our FTP upload function will not degrade the quality.
Do you offer graphic design and audio mastering?
Although we don’t offer these services in-house, we do have several companies we can refer you to.
How much will my shipping cost be?
Your location and shipping method will determine the cost. Please contact us.
